Blog

Website and Workflow Lessons, Tips & Tricks For You

Elizabeth Coopersmith Elizabeth Coopersmith

Ten Minutes. TEN.

According to Hubspot, 90% (!) of customers rate an immediate response as an essential part of customer service. But here's the kicker - 60% of those define "Immediate" as 10 minutes or less. Wow. I think we all knew we were there, but seeing it in print hits home. Ten minutes?

Read More